Refunds and Cancellations

Draft: this is starting text. It needs a lawyer's review and company details before launch.

Extra slots are a one-time digital purchase. There is no subscription, so there is nothing to cancel.

When a payment goes wrong

If money left your account but your slots didn't appear, write to [support email] within 7 days. We'll add your slots or refund the payment.

Refunds

Slots are added as soon as payment is confirmed, and they're not refundable once used. For slots you haven't used, write to [support email] within 7 days of buying them.

Purchases in the app stores

If you bought slots through the App Store or Google Play, refunds are handled by Apple or Google under their rules.

Grievances

Grievance officer: to be named before launch. We acknowledge complaints within 24 hours and resolve them within 15 days.